FAQs

  1. Do you offer free shipping?
    1. Yes! All orders over $75 receive free shipping when delivered anywhere in the United States.
  2. How long after ordering will my order ship, and when can I expect to receive it?
    1. Once checkout is complete, processing your order will take 3-5 business days. Once your order has shipped, time to delivery will vary depending on the type of shipping that is selected at checkout.
  3. I do not have deeply melanated skin. Can I still use Plantkos products?
    1. Yes! Plantkos products provide layered benefits for all skin regardless of pigmentation. Every color of skin goes through similar processes including melanin production, cell turnover, and natural barrier-building. Plantkos products were formulated to address the most common concerns for people with melanated skin, which may slightly differ from people who have lighter skin.
  4. How are your clinical studies conducted?
    1. While COVID-19 presented us with challenges to conducting live clinical studies, we were able to discover new opportunities to utilize a novel way of clinically testing our products utilizing human skin models. Plantkos clinical studies are conducted using bio-first skin-mimicking models made from young keratinocytes (human skin cells) and adult fibroblasts (metabolically-active, collagen producing human skin cells). The model is a 3D human skin equivalent that incorporates all of the vital biological components to completely replicate normal skin function.
  5. How are your clinical studies different than other skincare brands’?
    1. While many standard clinical studies are conducted using human participants, we‘ve chosen to use human skin cells to fully understand how each of our products work in the skin’s deepest layers. We not only tested how each product functions and provides benefits individually, but also how they work when used in synergy as part of a layered process. Take a moment to dive deeper into Our Science.
  6. Is the synthetic skin model you use animal-derived?
    1. No, we do not participate in any use of animal by-products or clinical testing on animals. Our skin model is created using young keratinocytes and adult fibroblasts.
  7. Are your products safe to use while I am pregnant or breastfeeding?
    1. Our products are made with clinically safe and natural Ayurvedic ingredients to be safe for all skin, but it is best to consult with your physician while pregnant or breastfeeding regarding what is or is not advisable for you personally.
  8. What is your return policy?
    1. With the exception of products that are damaged upon arrival as indicated by the shipping carrier, we do not accept returns of any products at this time. If you have concerns about your experience with Plantkos, please feel free to reach out to us personally at layers@plantkosskincare.com.
  9. Who do I contact for additional questions?
    1. We welcome all questions, and would love to hear from you. Please reach out to us directly at layers@plantkosskincare.com.